Privacy Policy

Who We Are

UltraStreamNow is an IPTV service provider operating online at ultrastreamnow.com. We offer paid IPTV subscriptions that give you access to live TV, sports, movies, and series content. By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

Information We Collect

We collect different types of information to provide and improve our IPTV services.

Personal Information You Provide

When you sign up, purchase a subscription, or contact us, you may provide:

• Name and email address – used to create your account and communicate with you.
• Payment information – we use trusted third-party payment processors (such as Stripe, PayPal, and others) to handle transactions. Your full credit card or banking details are processed and stored by these providers, not directly by UltraStreamNow.
• Account credentials – username and password you create to access your IPTV service.
• Communication content – messages you send us through contact forms, support tickets, or live chat.
• Reseller application information – if you apply to become a reseller, you may provide business details and additional contact information.

Automatically Collected Information

When you visit our website or use our services, we automatically collect certain technical and usage information:

• IP address – to identify your general location and help prevent fraud.
• Device information – type of device, operating system, browser type and version.
• Location data – general geographic location at the city or country level (not precise GPS coordinates).
• Usage logs – pages visited, features used, time spent, click patterns, and other activity within the service.
• Error and diagnostic logs – to troubleshoot technical issues and improve performance.

Cookies and Similar Technologies

UltraStreamNow uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and login status.
• Analyze how visitors use our website through analytics tools.
• Improve website performance and user experience.

You can control or disable cookies through your browser settings. However, disabling cookies may limit some features and functionality of our website.

How We Use Your Information

We use the information we collect for the following purposes:

• Provide IPTV services – to activate your account, deliver streaming content, and manage your subscription.
• Process payments – to handle billing, renewals, refunds, and transaction records.
• Customer communication – to send activation emails, service updates, password resets, payment confirmations, and respond to support requests.
• Service improvement – to analyze usage patterns, identify technical issues, test new features, and enhance overall platform performance.
• Security and fraud prevention – to detect and prevent unauthorized access, abuse, spam, and fraudulent activity.
• Legal compliance – to meet legal, regulatory, and tax obligations.
• Marketing communications – with your consent, we may send newsletters, promotional offers, and service announcements. You can opt out at any time by clicking the unsubscribe link in any marketing email or contacting our support team.

Legal Bases (for Users in the EU/EEA, if Applicable)

For users located in the European Union, European Economic Area, or other jurisdictions with similar data protection laws, we process your personal data based on the following legal grounds:

• Performance of a contract – to provide the IPTV services you have subscribed to.
• Legitimate interests – to improve our services, ensure security, prevent fraud, and conduct analytics.
• Legal obligations – to comply with applicable laws, regulations, and legal processes.
• Consent – where required by law, such as for optional marketing communications or certain cookies.

Sharing Your Information

UltraStreamNow does not sell your personal information to third parties for their own marketing purposes.

We may share your information with trusted service providers and partners who help us operate our business:

Service Providers

• Payment processors – such as Stripe, PayPal, and other payment gateways that securely process your transactions.
• Email and communication tools – to send transactional emails, newsletters, and support messages.
• Analytics providers – such as Google Analytics, to understand how visitors use our website and services.
• Hosting and infrastructure providers – to store data and ensure our website and services run smoothly.
• Customer support tools – including live chat software and ticketing systems to provide assistance.

These service providers are contractually obligated to use your information only to perform their services for us and to maintain appropriate security measures.

Legal and Safety Disclosures

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Protect the rights, property, or safety of UltraStreamNow, our users, or the public.
• Detect, prevent, or address fraud, security issues, or technical problems.
• Enforce our Terms of Service or other agreements.

Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity or buyer as part of the business transaction. We will notify you of any such change in ownership or control of your personal data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically, we keep your data:

• During your active subscription – to provide IPTV services and manage your account.
• For transaction records – to maintain financial, billing, and tax records as required by law (typically 3–7 years).
• For legal compliance – to meet regulatory, accounting, and reporting obligations.

When your information is no longer needed, we will securely delete or anonymize it so that it can no longer identify you.

International Data Transfers

UltraStreamNow operates primarily in the United States, and your information may be processed and stored on servers located in the U.S. or other countries where our service providers operate.

By using our services, you consent to the transfer of your information to the United States and other jurisdictions that may have different data protection laws than your country of residence.

We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, including using contractual protections and other safeguards for international data transfers.

Security

We take the security of your personal information seriously and implement commercially reasonable safeguards to protect it, including:

• SSL/HTTPS encryption – to secure data transmitted between your browser and our servers.
• Secure data storage – using encryption where appropriate for sensitive information.
• Access controls – limiting access to personal data to authorized personnel only.
• Firewalls and monitoring – to detect and prevent unauthorized access or security breaches.
• Regular security assessments – to identify and address potential vulnerabilities.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and notifying us immediately if you suspect any unauthorized access.

Children's Privacy

UltraStreamNow's services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have inadvertently collected personal information from a child under 13 without proper parental consent, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@ultrastreamnow.com so we can address the issue.

Your Rights & Choices

You have certain rights and choices regarding your personal information:

For All Users

• Access and update – you can log in to your account to view and update your personal information, or contact us for assistance.
• Correction – if any of your information is inaccurate or incomplete, you can request that we correct it.
• Deletion – you can request that we delete your personal information, subject to legal and contractual obligations (such as maintaining transaction records).
• Opt out of marketing – you can unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing message or contacting our support team.
• Cookie controls – you can manage or disable cookies through your browser settings.

Additional Rights for Users in Certain Regions

If you are located in a jurisdiction with specific privacy laws (such as the GDPR in Europe or the CCPA in California), you may have additional rights, including:

• Right to access – request a copy of the personal data we hold about you.
• Right to portability – receive your data in a structured, commonly used format.
• Right to restriction – ask us to limit how we use your information in certain circumstances.
• Right to object – object to certain types of processing, such as direct marketing.
• Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at support@ultrastreamnow.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Third-Party Links

Our website may contain links to third-party websites, services, or content providers. UltraStreamNow is not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by UltraStreamNow.

Changes to This Privacy Policy

UltraStreamNow may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.