Fair and Transparent Refund Process
Last Updated: November 2025
At UltraStreamNow, we strive to provide high-quality IPTV services and excellent customer satisfaction. We understand that sometimes things don't work out as expected, and we're committed to handling refund requests fairly and transparently.
This Refund Policy is part of our Terms of Service. By subscribing to UltraStreamNow, you agree to the terms outlined in this policy.
Refunds are provided at UltraStreamNow's sole discretion and are evaluated on a case-by-case basis. We aim to be fair and reasonable while protecting our business from abuse.
Important: All refund requests must be submitted within 7 days of the original purchase date to be eligible for consideration. Requests made after this period will not be honored except in extraordinary circumstances.
We may provide a full or partial refund in the following situations:
If you experience persistent technical problems that prevent you from using our service, and our support team is unable to resolve the issue after reasonable troubleshooting attempts, you may be eligible for a refund.
Examples include:
What We Require: You must contact our support team and allow us a reasonable opportunity (typically 24-48 hours) to resolve the issue before requesting a refund.
If our IPTV service is unavailable for an extended period (typically more than 48 consecutive hours) due to issues within our control, we may issue a prorated refund for the downtime.
This does not apply to:
If you are accidentally charged twice for the same subscription or charged an incorrect amount due to a billing error on our end, we will promptly refund the duplicate or incorrect charge.
If the service you receive is materially different from what was advertised at the time of purchase (e.g., significantly fewer channels than promised in your plan), you may be eligible for a refund.
If you were charged during a free trial period when you should not have been, or if you canceled before the trial ended but were still charged, we will refund the charge.
To maintain fairness and protect against abuse, we do not provide refunds in the following circumstances:
We do not offer refunds simply because you changed your mind, no longer want the service, or decided not to use it. We encourage you to take advantage of our free trial (when available) to evaluate the service before committing to a paid subscription.
Refunds are not provided if you are dissatisfied with:
We provide detailed information about our channel lineup and content on our website. Please review this information before subscribing.
Refunds are not available for issues caused by:
If you forget to cancel your subscription before it automatically renews, you are still responsible for the charge. We do not provide refunds for auto-renewal charges.
Note: You can cancel your subscription at any time through your account settings to prevent future charges. Cancellation must be completed before the renewal date.
If you cancel your subscription mid-cycle, you will retain access to the service until the end of your current billing period, but no refund will be issued for the unused portion of that period.
If your account is suspended or terminated due to violations of our Terms of Service (such as account sharing, unauthorized reselling, fraudulent activity, or other prohibited conduct), you will not be entitled to any refund.
Depending on the circumstances, we may issue:
The refund amount is determined at our discretion based on the nature of the issue and how long you've had access to the service.
Once a refund is approved:
Note: We initiate the refund as soon as it's approved, but we cannot control how long your bank or payment provider takes to process it.
Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer valid or available, please contact us to arrange an alternative refund method.
If you believe you are eligible for a refund based on this policy, please follow these steps:
If you have a billing issue or are considering disputing a charge with your bank or payment provider, please contact us first at support@ultrastreamnow.com. We are committed to resolving issues fairly and efficiently.
If you initiate a chargeback or payment dispute without contacting us first:
Chargebacks should only be used as a last resort if you believe you have been fraudulently charged and we have not responded to your attempts to resolve the issue.
You can cancel your subscription at any time by:
UltraStreamNow reserves the right to update or modify this Refund Policy at any time. When we make changes:
Any refund requests submitted after a policy change will be subject to the new policy terms.
We understand that refund policies can be complex, and we're here to help clarify any questions you may have.
If you need assistance or have questions about this Refund Policy, please don't hesitate to contact us:
UltraStreamNow
Email: support@ultrastreamnow.com
Website: https://www.ultrastreamnow.com
Our support team is available to assist you and will respond as quickly as possible.
For more information, please review our Terms of Service and Privacy Policy.